OneFam

Shipping is international and handled via postal services. The cost depends on your location and the chosen shipping method.

We ship worldwide, except for certain small countries and military zones.

• USA: Standard shipping takes 3–7 business days.
• EU, Canada & other countries: 6–12 business days.

Once your order has been shipped, you’ll receive a confirmation email with your tracking details.

Please note that tracking updates may take 1–3 business days to appear after your order is processed. In some cases, updates can be delayed slightly due to customs clearance, weather conditions, or local carrier operations.

If you have any questions about your shipment, our support team is happy to help.

If customs duties or local fees apply in your country, you may be required to pay them upon delivery.

We accept credit cards, debit cards, and VISA. All prices are shown in CHF Swiss Franc, and conversion happens automatically if you use a different currency.

Yes, but only within 24 hours of placing your order. You need to contact customer service by email within this time window.

Contact customer service by email and provide:

• Your order number
• Photos or videos of the defect (include measurements if sizing is wrong)
• A photo of the packaging label (if any item is missing)
• Your delivery address and phone number
  If your claim is valid, we will either resend the item free of charge or issue a full refund including shipping costs.

Use our contact us page to contact us or live chat support.